Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11696 Someone from VIC thinks vodafone is Dodgy Business Ethics at 10 Jan 2011 11:33:58 AM
I have concerns about the latest breaches of privacy with their unethical ways of conducting business by allowing such weak security measures in the protection of personal and financial data of customers. How do I know my personal data has been leaked out and misused may not be known for sometime, and the only way I will know this is that someone else has fraudulently accumulated a massive credit card or financial debt using my details and identity. There is nothing I can do until this happens and how can i prove it? Anyway, should I cancel my credit card I have registered with them and if there are bank costs involved, invoice vodafone? Or if i have to defend my identity, should I on forward my legal costs to them as well? Anyway, I will not be continuing anymore transactions with vodafone and will pursuade every one i knw not to, no matter how cheap they are. The old saying holds true, what u pay is what u get.
10 Jan 2011 03:13:49 PM: I work for Vodafone and use the system that's been allegedly breached on a daily basis. I can tell you that credit card details are not visible, they appear as xxxxxxxxxxx1234. The ONLY time all digits can be seen is when they're entered into computer. Furthermore, the system is not like say a telephone directory, customer details are not visible at one time but rather need to be specifically searched for by name or number.