Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11718 Someone from ACT thinks vodafone is Ridiculous!! at 10 Jan 2011 12:24:20 PM
I spent the month of Decmeber arguing to get my contract terminated with no cancellation fees attached (I had a contract with a carrier of Vodaphone). After MANY phones calls, hours on hold and talking to people who had no record of any of my previous complaints, my contract was terminated. I was told I would have to pay the fee and I said not to bother putting it on my bill because I would not pay it - so they didn't!!
My issues were the fact that I run a business using my phone as a point of contact and was missing a large number of important calls each day. People would call and my phone would not ring - just straight to message bank and then it would take ages for the missed call to come though (even though the phone said I had full service). Sometimes 3 days would pass and it would take me turning my phone on and off to get the message. Tech support told me numerous times it was not the coverage issue, it was the phone. I did everything they asked me to do and they still claimed it was not a problem. That's when I really got annoyed!!
I am very happy now that I have changed service providers and can't help looking back thinking of what a poor business Vodaphone is running (or attepting to at least!).
My issues were the fact that I run a business using my phone as a point of contact and was missing a large number of important calls each day. People would call and my phone would not ring - just straight to message bank and then it would take ages for the missed call to come though (even though the phone said I had full service). Sometimes 3 days would pass and it would take me turning my phone on and off to get the message. Tech support told me numerous times it was not the coverage issue, it was the phone. I did everything they asked me to do and they still claimed it was not a problem. That's when I really got annoyed!!
I am very happy now that I have changed service providers and can't help looking back thinking of what a poor business Vodaphone is running (or attepting to at least!).
16 Jan 2011 12:26:21 PM: "who had no record of any of my previous complaints," Perhaps Vodafone would like to claim that it was someone with "unauthorised access" that wiped all records of your previous complaints?