Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11747 Someone from ACT thinks vodafone is Fail! at 10 Jan 2011 02:24:02 PM
I currently Live in Casey my partner and i get very little to no reception in our own home, we do not have a home phone. I have just got off the phone to Vodafone (after a 2 hour phone call, including being "disconnected" twice! Finally speaking to a helpful Customer service officer, aftyer running through all my settings on my Iphone 3GS and realising all my settings are correct and it is just their crap network they have now launched an investigation into the coverage at our house. If it comes back that it can't be fixed straight away they will be cancelling our contracts we send our phones back etc. So for all you people out there that don't get reception or get little reception at your own house call VOdafone and go through the steps, it may take a couple of hours, but be patient and you maybe able to get out of your contract! Next stop Telstra...