Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1176 Someone from NSW thinks vodafone is Effing huge at 20 Dec 2010 09:50:06 AM
For the past three months I've had the worst reception, both GPRS and 3G, from any time with any Telco in my life (equal with Orange perhaps). I have an iPhone 3G and web pages don't load and calls and message just don't work any more.
I called to complain a few weeks ago and they said they'd start and investigation into my reception, throwing in 100 excuses as to why it might be going so bad. They said my address was not a problem spot.
I had to argue that I didn't spend all day at home, that I move all over Sydney for work.
I then had to call back after 'resetting network settings' in my phone and swapping SIM cards. They also suggested it could be a faulty phone.
Anyway, so I called back and said the reports in the SMH made them look bad. I said "if a Vodafone spokeswoman admitted to the media the network has a software issue restricting the service, you've failed to meet your contractual obligations".
They offered me $15 credit to my account.
I said do better, because the past three months of no service cost me $240.
They offered me $35 credit.
I said transfer me to the contract cancellation department.
After being on hold for the 10th time, I got there.
The 10th Indian person answered and instantly began offering me new plans and phones.
"I just want to cancel the contract," I said.
She then offered me three months of free bills. By the time that period is up I'll have 2-3 weeks of my contract left.
I accepted it knowing I will go with another telco after that time.
Vodafone, it's been swell, but I hope you get swallowed up by a better telco.
I called to complain a few weeks ago and they said they'd start and investigation into my reception, throwing in 100 excuses as to why it might be going so bad. They said my address was not a problem spot.
I had to argue that I didn't spend all day at home, that I move all over Sydney for work.
I then had to call back after 'resetting network settings' in my phone and swapping SIM cards. They also suggested it could be a faulty phone.
Anyway, so I called back and said the reports in the SMH made them look bad. I said "if a Vodafone spokeswoman admitted to the media the network has a software issue restricting the service, you've failed to meet your contractual obligations".
They offered me $15 credit to my account.
I said do better, because the past three months of no service cost me $240.
They offered me $35 credit.
I said transfer me to the contract cancellation department.
After being on hold for the 10th time, I got there.
The 10th Indian person answered and instantly began offering me new plans and phones.
"I just want to cancel the contract," I said.
She then offered me three months of free bills. By the time that period is up I'll have 2-3 weeks of my contract left.
I accepted it knowing I will go with another telco after that time.
Vodafone, it's been swell, but I hope you get swallowed up by a better telco.