Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11788 Someone from QLD thinks vodafone is digging an even deeper hole ? at 10 Jan 2011 04:30:23 PM
After contacting them today to cancel a contract which they said they were previously allowing, I was told that 'I' have to prove in '3 ways' how Vodafone has failed me ? I was told, "you can say poor coverage" or something else, and then told how 'I' have to document it and then go to a store to "prove it". Obviously after their little team meeting this morning this is the new directive, but are they kidding ? Idiots !! Good luck with your PR disaster, makes for a really great case study in PR FAIL !!
10 Jan 2011 04:40:18 PM: BPity the poor Voda employee I met today. He's a Business IT student and absolutely exasperated and embarrassed. My "canceled" contract has been reactivated within hours!!
10 Jan 2011 04:43:03 PM: Contact the TIO, it will be much quicker and alot less painful :) Check out the 'How To Complain' link at the top of the page :)