Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11811 Someone from NSW thinks vodafone is Help all round. at 10 Jan 2011 06:11:28 PM
C'mon guys! If you work for VHA, lets reply to these complaints in a respectful and helpful manner. There is not point coming onto this site and trying to start a bitch fight - we are employees of Vodafone and should be trying to minimise customer angst.
With us being helpful as much as possible on this site, hopefully we won't be abused as much in store.
In saying that, just because we work for the company does not mean we deserve name calling or taunting that should be pointed else where. We can only do so much.
With us being helpful as much as possible on this site, hopefully we won't be abused as much in store.
In saying that, just because we work for the company does not mean we deserve name calling or taunting that should be pointed else where. We can only do so much.
We do appreciate the constructive posts that VHA Employees have made (when they have been constructive and not attacking people), and as long as VHA management do not mind, we encourage more to talk to their customers to aid them through these issues.
Regards,
vodafail.com moderation team.
If Vodafone wanted to 'minimize' customer angst these issues wouldn' exist. Do not come onto this website claiming to work for VHA unless you are willing to cop a lot of crap from unhappy Vodafone customer.
Regards,
Ticked off Vodafone customer.
Mitigating or attempting to mitigate on behalf of your employer may seem to be an admirable action to take; however it may also be seen as inappropriate behavior by your employer, and/or Vodafone customers like me who regard your posts very cynically as a paid puppet voice of the company who has failed to meet the expectation of us customers.