Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11815 Someone from QLD thinks vodafone is very at 10 Jan 2011 06:17:00 PM
I beleave vodaphone brought out 3 as I'm with 3 from the moment they switched system my reception took a dive for the worst so my intrest in all this is has any one else put this to you That it might be 3 customers being affected as well ? . I also noticed that no news reports have mentioned this. I just hope that my privacy has not been breached along with other 3/vodaphone customers. Tank Kurt
VHA is a 'merger' between Vodafone Australia and Three Mobile (formerly Hutchinson 3). Since the merger 3Mobile users are being effected because they used to roam onto Telstra's secondary GSM network when out of reach of the small coverage of 3Mobile cells. Telstra withdrew the arrangement and now 3Mobile users roam onto Vodafone's network. The effect of this is that Vodafone's already stretched network is now overloaded and beyond designed capacity. The result is poor facility for both 3Mobile and Vodafone users. If you are having troubles with 3Mobile then you will have to take that issue up with them and perhaps the TIO. It does not relate to the core matters covered by this site!