Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1182 Someone from NSW thinks vodafone is Very fail! at 20 Dec 2010 10:30:06 AM
I have been a customer pre-paid and contract all up for about 5-6 years! This is the worst service ever.
Am currently serving the last year of the 2 year contract I am one and for the last 4 months I have had drp outs, no service, web sites take over 5 minutes to load and most dont load at all, sms looking like they have sent but dont recieve.
I live in Hornsby NSW an area that recieves stantard service as per their website states.
Months ago I tried to call to report these issues. After several 45 minute waits and several drop outs while on hold - suprise suprise - I have been unable to speak to someone on the phone so I emailed in detail the problem only to receive some confusion automatic email asking me to fill in a form stating everything I just mentioned.
There was no mention of any technical issues.
This was the same story when I went into a VF store. Noone knew anything about it except for one staff member who told me I will just have to switch to 2G and that VF are doing maintainence to the towers and some customers will just have poor service and will have to live with it. Yeah I dont think so Vf read your contact people and use this against them.
So off the TCO I went and hopefully I will be out of my contact by Christmas. Best present I will ever receive!
Teltra here I come!
Am currently serving the last year of the 2 year contract I am one and for the last 4 months I have had drp outs, no service, web sites take over 5 minutes to load and most dont load at all, sms looking like they have sent but dont recieve.
I live in Hornsby NSW an area that recieves stantard service as per their website states.
Months ago I tried to call to report these issues. After several 45 minute waits and several drop outs while on hold - suprise suprise - I have been unable to speak to someone on the phone so I emailed in detail the problem only to receive some confusion automatic email asking me to fill in a form stating everything I just mentioned.
There was no mention of any technical issues.
This was the same story when I went into a VF store. Noone knew anything about it except for one staff member who told me I will just have to switch to 2G and that VF are doing maintainence to the towers and some customers will just have poor service and will have to live with it. Yeah I dont think so Vf read your contact people and use this against them.
So off the TCO I went and hopefully I will be out of my contact by Christmas. Best present I will ever receive!
Teltra here I come!