Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11839 Someone from QLD thinks vodafone is Over It!! at 10 Jan 2011 07:43:08 PM
I've been a vodafone customer in Aust & NZ for 13yrs now. I am shocked that a company I held in high regard for many years can go down-hill so fast. I have x2 mobile broadband internet dongles that were on a 2yr contract. They finished in August last year.
In August I called them to check what date my contract expires. I was paying $39- per month for 3GB good for Aug 2008 but not 2010. My dongles were ancient and slow.
I asked why they hadn't offered me an upgrade on my plan or a new dongle or anything over the last 2yrs. The response from a guy in Mumbai "that's your problem to sort out". I didn't say anything that day but I knew my relationship with vodafone had come to an end.
I got a new contract with another telco in September. That was the easy part. The hard part of this ordeal is cancelling this expired plan. In October I made my first attempt to cancel, managed to get rid of one but found out the next month the other was still ongoing.
I called back 3 times in Nov & Dec waiting around 30-40mins each occasion to eventually find out the cancellation dept systems were down. On the third time I told the guy to put notes about our conversation and he said cancellations would call back within 4 working days. Never happened.
I called tonight and spoke to Lorna. Took 1 hour to get through. She promised to call me back at 6pm ESDT tomorrow. I said to her don't promise if you can't keep it. I will post my results of what happens.
In August I called them to check what date my contract expires. I was paying $39- per month for 3GB good for Aug 2008 but not 2010. My dongles were ancient and slow.
I asked why they hadn't offered me an upgrade on my plan or a new dongle or anything over the last 2yrs. The response from a guy in Mumbai "that's your problem to sort out". I didn't say anything that day but I knew my relationship with vodafone had come to an end.
I got a new contract with another telco in September. That was the easy part. The hard part of this ordeal is cancelling this expired plan. In October I made my first attempt to cancel, managed to get rid of one but found out the next month the other was still ongoing.
I called back 3 times in Nov & Dec waiting around 30-40mins each occasion to eventually find out the cancellation dept systems were down. On the third time I told the guy to put notes about our conversation and he said cancellations would call back within 4 working days. Never happened.
I called tonight and spoke to Lorna. Took 1 hour to get through. She promised to call me back at 6pm ESDT tomorrow. I said to her don't promise if you can't keep it. I will post my results of what happens.
10 Jan 2011 11:38:38 PM: Send them a snail mail - it will get faster responses!
11 Jan 2011 01:21:13 PM: Excellent idea. Whatever happened to letter writing?