Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11840 Someone from NSW thinks vodafone is they suck at 10 Jan 2011 07:48:41 PM
I am a long vodafone customer and really never had any problems with them so I decided to upgrade my current plan last week. However I had a changed of mine and wanted a different phone than the one I originally asked. The accounts department said thats ok but upgrades department refused and they would only do so if I reject the delivery of the phone.
So I rejected the delivery today and thought I should call them to get the phone I wanted. Waited 1 1/2hrs for upgrades team, spoke for 10s (I havent even finished yet) then the lady transferred me somewhere. Surprisingly, the line dropped out. I tried recalling upgrading department to be told they are closed for the day.
I then decided to ring complaints.... waited another 1 hr, only for a dude at billing to pick up my call.... he wasn't helpful at all and instead said I should call back tomorrow and he was going to give me the upgrades teams direct number. After I hanged up, I realised that number is the same number as 1555 (so its not the direct number).... I just felt cheated out of 2 1/2 hrs of my life and been played like an idiot
is there anyway i can get out of the upgrade (ie. cooling period as I have not yet receive their phone since I rejected the delivery).... after what happened tonight, I want to go to Telstra
Does anyone know the answer?
So I rejected the delivery today and thought I should call them to get the phone I wanted. Waited 1 1/2hrs for upgrades team, spoke for 10s (I havent even finished yet) then the lady transferred me somewhere. Surprisingly, the line dropped out. I tried recalling upgrading department to be told they are closed for the day.
I then decided to ring complaints.... waited another 1 hr, only for a dude at billing to pick up my call.... he wasn't helpful at all and instead said I should call back tomorrow and he was going to give me the upgrades teams direct number. After I hanged up, I realised that number is the same number as 1555 (so its not the direct number).... I just felt cheated out of 2 1/2 hrs of my life and been played like an idiot
is there anyway i can get out of the upgrade (ie. cooling period as I have not yet receive their phone since I rejected the delivery).... after what happened tonight, I want to go to Telstra
Does anyone know the answer?
After numerous phone calls to Vodafone they finally agreed to allow me to cancel the contract free of any charges except for the first month as long as i didn't open the phone, which was the case. Today i received a satchel and returned the phone. I have been with Telstra for 4 days on a $129 unlimited cap and let me tell you this is the best thing i could have done. Telstra's reception is second to none, and internet browsing is awesome. I can justify the extra expense as it is well worth it in the end. their prices are now extremely competitive and they have the best network by far in Australia and quite possibly the world!
Mate, get back to work in your Telstra shop and tell them they should hire smarter people.