26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1185 Someone from TAS thinks vodafone is here to Help. at 20 Dec 2010 10:57:44 AM
Hi Everyone
I'm Dave from the Vodafone Social Media Team. I can see your current frustrations with Vodafone and we do hear what your saying. I would like to let you know that we are here to help. You can head to www.twitter.com/VodafoneAU_help or www.facebook.com/vodafoneau and let us know if there is anything we can do to assist with the troubles you have been experiencing.
I look forward to hearing from you and helping anyway I can.
Kind Regards
Dave from Vodafone.
21 Dec 2010 12:54:09 PM: that's rubbish dave and u know that. i suggest you go to ur facebook page. Theres heaps of questions not being answered. My email has been sent 2 weeks ago and all i got was these stupid automated incident number.
27 Dec 2010 02:52:04 PM: So how are you meant to help us if those that are employed in the call center's cant help us? Fail.
27 Dec 2010 08:00:41 PM: Ditto the above. Get your normal support working. Understand that we don't want you to "hear" what we are saying. We want the problems FIXED. Just fix them.
28 Dec 2010 08:03:51 PM: Thanks for doing what you can Dave!