Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11853 Someone from WA thinks vodafone is Fail at 10 Jan 2011 08:39:35 PM
Vodafail took money out of my account when they weren't supposed to. When I finally got hold of a staff member they admitted it was their mistake and to get my financial institution to reverse the debit from my account. This didn't make sense to me but I jumped through the hoops - not surprisingly my bank said it was Vodafail's responsibility to get the money back into my account. I called Vodafail back and was told money would be put back in but it would take 5 business days. Even after I said my mortgage comes out of the same account that week and needed that money they said nothing could be done about this but they could give me text credit!! Am taking it further but seriously can't believe the drama. And I have the other problems of calls dropping out, slow or no web access and hours waiting for a staff member to call back. I want out Vodafail!!