Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11863 Someone from VIC thinks vodafone is Abysmal Customer Service at 10 Jan 2011 09:37:27 PM
Current 3 customer, moving to VF with DHD + infinite plan. Seemed like a good idea at the time! I don't even have a service yet.
Delivery date I was given came and went. Called Customer Service. Told I was given wrong info and expect to wait up to another 2 weeks.
Handset arrived. Called their 1300 number to activate. Told 24 hours for porting to complete.24 hours came and went.
I called CS. 20 minutes on hold. They couldn't find out what the
problem was. Advised they'd call back within 30 minutes.
30 minutes came and went. They didn't call.
A couple of hours later I called again. On hold for 37 minutes before being
cut off. Called again. Cut off after 13 minutes. Looked at complaints
area on website. It reads "Apologies, but our email form is temporarily out of order." They suggest calling instead. Called again. Call dropped out again after over 30 minutes on hold. For what it's worth I emailed a complaint.
I'm not sure how they can call this Customer Service.
Delivery date I was given came and went. Called Customer Service. Told I was given wrong info and expect to wait up to another 2 weeks.
Handset arrived. Called their 1300 number to activate. Told 24 hours for porting to complete.24 hours came and went.
I called CS. 20 minutes on hold. They couldn't find out what the
problem was. Advised they'd call back within 30 minutes.
30 minutes came and went. They didn't call.
A couple of hours later I called again. On hold for 37 minutes before being
cut off. Called again. Cut off after 13 minutes. Looked at complaints
area on website. It reads "Apologies, but our email form is temporarily out of order." They suggest calling instead. Called again. Call dropped out again after over 30 minutes on hold. For what it's worth I emailed a complaint.
I'm not sure how they can call this Customer Service.