Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11874 Someone from ACT thinks vodafone is catastrophically at 10 Jan 2011 11:43:22 PM
1)95% of the time, everyday now, I cannot make ph calls! I'll dial the no, only to be in limbo, waiting for ANYTHING to happen, before it just drops out. Never mind if I even wanted to call Vodafone to get help - it won't connect to anyone! Or it'll drop out while on a ph call. 2)I've often been kept waiting for 30mins+ when contacting Vodafone. Even when they've started 'helping' me, I've been transferred on to another 'customer service rep' only to wait longer each time! One time I was buck-passed onto about 7 ppl! 3)My voicemail, smss & pxts have consistently been delayed. 4)Don't get me started on 'Lara', or Vodafone staff for whom I have to simplify everything. Very unhappy.
16 Jan 2011 12:13:58 PM: Start with the TIO. Keep really detailed records of everything, including the time and money you spend trying to resolve the problems.Could be useful if you end up joining the class action.