Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11886 Someone from NSW thinks vodafone is massive at 11 Jan 2011 05:48:26 AM
I've been trying to resolve a faulty handset with Vodafone for over a year now with no success. After a lengthy email dispute i finally took the issue up with the Ombudsman and over night i got an email from Vodafone admitting that they did not cover my area (i live twenty minutes from the CBD of Sydney!) and that my contract was wiped. I thought this was all to good to be true so i rang customer service and asked when / how i cancelled my account and they denied any such email had been sent. I've cancelled my payments to them and told them that if my phone is not unlocked i will take it up with Ombudsman ASAP.
DONT BE NICE WITH VODAFONE PLAY HARD BALL. AFTER THREE EMAILS IF YOUR PROBLEMS NOT FIXED GO TO THE OMBUDSMAN.
DONT BE NICE WITH VODAFONE PLAY HARD BALL. AFTER THREE EMAILS IF YOUR PROBLEMS NOT FIXED GO TO THE OMBUDSMAN.
http://www.accc.gov.au/content/index.phtml/itemId/909293/fromItemId/142
This inconsistancy in the aftermath is something which should automatically escalate it to the next level with the TIO and is the basis to go to a state based government Consumer Protection Office.