Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11892 Someone from QLD thinks vodafone is Extremely Poor at 11 Jan 2011 06:55:52 AM
I have an iPhone 4. This is my 4th handset in 3 months and my service continues to drop out each minute. After hours on the phone, Customer care tell me to ring Apple, Apple says its nothing to do with them and tells me to ring Vodafone again, ring customer care back and they tell me to take it instore. the store tells me that they have no authority to touch apple handsets and that if its a network issue that customer care is the only place that can help. So yesterday I spent 5 hours on the phone to customer care in a vodafone store, after being transfered all over india they tell me that there are no outages in my area and that there are tower upgrades planned for the future and this my be causing my problems. I get them to transfer me to cancellations and begin the process of rescinding my contract but supprise supprise vodafone will not acknowledge that there is a network issue (after I was told that there was by tech support)so here i am now with a service that I can not use and a company they will not help. If any business owner ran there company like this they would be shut down by the ACCC so why can Vodafone get away with it?