Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11906 Someone from NSW thinks vodafone is dangerously inept at 11 Jan 2011 07:53:36 AM
My contract was up in June 2008, and in May 2008 I was moving to London for a year.
Prior to leaving, I called and confirmed that I would obviously NOT be continuing my contract, and requested I pay it out then as I wouldn't be using my phone for the last month of the contract.
The agent was friendly, and said she'd arranged that for me. Stupidly, I took the call centre agent at her word, and only discovered 18 months later that there was actually one more payment that the agent failed to tell me about.
Not being in the country, the payment was referred to a collection agency, and a black mark was put on my credit rating. (I found this out only when I was applying for a home loan, on my return, and I was offered a lesser value home loan because of it.)
As soon as I learned this, I paid the outstanding $70, then I called the collection agency, and the Indian call centre - at least 5 phone calls of 10-15 mins each.
Each time I was told that a record would be made that the payment was received, and the note on my credit rating removed.
2 1/2 years later, this mark remains on my credit rating. Totally pathetic.
Prior to leaving, I called and confirmed that I would obviously NOT be continuing my contract, and requested I pay it out then as I wouldn't be using my phone for the last month of the contract.
The agent was friendly, and said she'd arranged that for me. Stupidly, I took the call centre agent at her word, and only discovered 18 months later that there was actually one more payment that the agent failed to tell me about.
Not being in the country, the payment was referred to a collection agency, and a black mark was put on my credit rating. (I found this out only when I was applying for a home loan, on my return, and I was offered a lesser value home loan because of it.)
As soon as I learned this, I paid the outstanding $70, then I called the collection agency, and the Indian call centre - at least 5 phone calls of 10-15 mins each.
Each time I was told that a record would be made that the payment was received, and the note on my credit rating removed.
2 1/2 years later, this mark remains on my credit rating. Totally pathetic.