Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11909 Someone from NSW thinks vodafone is Extremely at 11 Jan 2011 08:02:17 AM
I have wireless broadband and it is so unpredictable - when it will work and when it won't i.e. half the time the Internet doesn't work so I have to use an Internet cafe to use the Internet to complete my assignments. I am paying full price for the service, so why do I have to go and pay extra to use another service? It is outrageous and the reason why I choose vodafone at the time was because it was a large company with a high coverage rate. And sometimes when the internet does work, it is extremely slow - leaving me to wait for ages for it to upload one page. I have been trying to contact customer care various times and they have a large wait so they said they can call me back in half an hour. When they did call me back in half an hour, I had to wait again - so I hung up as I was busy. I also have a contract with vodafone for mobile and there isn't very good reception most of the times and sometimes embarrasingly my phone cuts of in the middle of conversations. I have been very unhappy for a while.