Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11914 Someone from QLD thinks vodafone is Stupendously stupid or psychopaths or psychotic. Take your pick. Or all three. Oh apparently dishonest as well. at 11 Jan 2011 08:16:56 AM
Found out yesterday at VF store level 1 Westfield Carindale that my account which I have trouble accessing online appears to be hacked. Their record looks different from the one I retrieved at some stage.
They took a large amount OUT of my usage figure for 22 Dec 2010, then put a lot ~$400 back in the next day, and billed me on the same day for three amounts,
$.14c, $1.07, $20,09c. But since I was under my limit, I should not have to pay for these shenanigans but I was debited for all three. Usage after these dates were not billed against me and I ended the period with ~2G still unused.
Similarly payments I had made for excess usage etc were not credited to my online account. Tried to sort this out with them, but got nowhere.
They took a large amount OUT of my usage figure for 22 Dec 2010, then put a lot ~$400 back in the next day, and billed me on the same day for three amounts,
$.14c, $1.07, $20,09c. But since I was under my limit, I should not have to pay for these shenanigans but I was debited for all three. Usage after these dates were not billed against me and I ended the period with ~2G still unused.
Similarly payments I had made for excess usage etc were not credited to my online account. Tried to sort this out with them, but got nowhere.