Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11935 Someone from QLD thinks vodafone is at 11 Jan 2011 09:12:39 AM
No reception - if by some slim chance I get reception it always drops out I have to repeatedly call the person back to say the reception dropped out!
I am on a $79 per month post paid cap but can only really use my phone to send sms/texts as calls and internet continually drop out. I have no reception at all on the train or at home.
Cannot use 3G data or if I can internet connection always drops out and will not come back
1 bar or no reception at all in Deception Bay
Quite often no reception at all at big shopping centres
Spent last 3 days on hold to customer service for over an hour every time but couldn't speak to anybody
I am on a $79 per month post paid cap but can only really use my phone to send sms/texts as calls and internet continually drop out. I have no reception at all on the train or at home.
Cannot use 3G data or if I can internet connection always drops out and will not come back
1 bar or no reception at all in Deception Bay
Quite often no reception at all at big shopping centres
Spent last 3 days on hold to customer service for over an hour every time but couldn't speak to anybody
11 Jan 2011 09:37:14 AM: My experience almost exactly - in Lithgow, NSW. I signed up six weeks ago and the only way I can be at all sure of completing a phone call or getting all my email is to drive a few kms to Hassans Walls, the highest lookout point around or take the train to Sydney and start using my phone and computer after pasing Bell. Join Vodaphone and see the world!
11 Jan 2011 01:09:25 PM: Come on. Don't let the truth stand in the way of a good story especially when Lithgow is so damn hilly and whoever signed you up would have warned you of coverage being patchy in that area and guess what? You signed up anyway.