Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11952 Someone from QLD thinks vodafone is way over the top at 11 Jan 2011 09:36:24 AM
I had a handset fail under warranty. But it was my second handset after the first was replaced under insurance afte rit was stolen. But they couldn't find the paperwork confirming my new handset so they sent out the proof of purchase for the first handset (which was no longer under warranty). What insued was a game of tennis between their customer service centre and their call centre in which I was the ball.
To get the replacement I had to drive from far southside Brisbane to Milton 4 times and endured countless frustated hours with Lara trying to get through to someone to get to the bottom of the problem.
In the end I did not get any customer service and to get a result had to act as a mediator between their two departments just to settle what should have been a simple warranty claim.
To get the replacement I had to drive from far southside Brisbane to Milton 4 times and endured countless frustated hours with Lara trying to get through to someone to get to the bottom of the problem.
In the end I did not get any customer service and to get a result had to act as a mediator between their two departments just to settle what should have been a simple warranty claim.
11 Jan 2011 12:59:38 PM: A perfect example of why when making a purchase we should keep our sales receipts or if a replacement occurs keep your paperwork which shows your path of ownership. Personal responsibility is best.