Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1196 Someone from NSW thinks vodafone is Obviously not getting the message. at 20 Dec 2010 11:52:20 AM
Dave from the Vodafone social media team, please give up now.
It's obvious that you are a junior who can't do anything to help.
Formulaic stuff - "we hear you"....aaaargh. Sounds like you've been to a half day "dealing with difficult customers" class.
We all know that you can buy time by pretending to empathize, pretend that you are listening and promise to act.
Dave and Vodafone, listen up. WE WILL NOT STAND FOR YOUR SUB-STANDARD RESPONSES.
How is Twitter going to help me?
Dave, a story for you;
I have already lodged a complaint with the TIO. it's taken 7 business days but one of your customer service reps called me back and left a message and a phone number. I was in a meeting and unable to take the call. After the meeting I called back on the nominated number and guess what Dave, I was put in a call queue for 15 minutes and then the line dropped out.
So Dave, and Vodaphone - this 'social media' strategy won't fool anyone. It's obvious that you still think we are idiots.
Everyone else, vote with your feet. Complain to the TIO that you aren't getting what u paid for.
Go to another provider. Tell everyone you know about how poorly Vodafone has acted. Do it over Xmas lunch.
I walked into a Telstra shop yesterday to discuss plans just in case I can break my contract.
It was like a breath of fresh air.
Meanwhile, the staff member at the Vodafone store next store freely admitted how frustrated many staff are by their own employer and how bad they feel selling contracts to customers when they know that the service doesn't work.
Vodafone, sort yourselves out and stop forcing your staff to lie.
It's obvious that you are a junior who can't do anything to help.
Formulaic stuff - "we hear you"....aaaargh. Sounds like you've been to a half day "dealing with difficult customers" class.
We all know that you can buy time by pretending to empathize, pretend that you are listening and promise to act.
Dave and Vodafone, listen up. WE WILL NOT STAND FOR YOUR SUB-STANDARD RESPONSES.
How is Twitter going to help me?
Dave, a story for you;
I have already lodged a complaint with the TIO. it's taken 7 business days but one of your customer service reps called me back and left a message and a phone number. I was in a meeting and unable to take the call. After the meeting I called back on the nominated number and guess what Dave, I was put in a call queue for 15 minutes and then the line dropped out.
So Dave, and Vodaphone - this 'social media' strategy won't fool anyone. It's obvious that you still think we are idiots.
Everyone else, vote with your feet. Complain to the TIO that you aren't getting what u paid for.
Go to another provider. Tell everyone you know about how poorly Vodafone has acted. Do it over Xmas lunch.
I walked into a Telstra shop yesterday to discuss plans just in case I can break my contract.
It was like a breath of fresh air.
Meanwhile, the staff member at the Vodafone store next store freely admitted how frustrated many staff are by their own employer and how bad they feel selling contracts to customers when they know that the service doesn't work.
Vodafone, sort yourselves out and stop forcing your staff to lie.