26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11972 Someone from VIC thinks vodafone is not answering calls at 11 Jan 2011 10:05:17 AM
Called last week to complain and request that I be released from my contract. I was promised a call back, never received one and had to call multiple times before I eventually got through. I mean even the call centre is not working and simply disconnects you most of the time.

I have 1 bar reception at beast, no 3g, I am on an unlimited plan that costs over $110 per month, I should be receiving a premium service.

I was told I could they would release me from my contract after they did their due diligence to check that it wasn't some other issue with my phone. They said that rather than make me wait they'd call me back once someone from tech support was available, 1 week later and no contact. I've given them a chance, now I must contact that TIO. This sucks, I almost missed my grandmother's funeral last week because I didn't get the call at all and the voicemail arrived very late.
11 Jan 2011 04:01:09 PM: i am very sorry to hear about your grandma...