Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11989 Someone from NSW thinks vodafone is More fail than the sun exploding at 11 Jan 2011 10:27:09 AM
I cancelled an iphone plan and was let out with no trouble due to lack of reception. However, they required me to return the phone to them using the express post parcel bag provided, which was fine. Except that the bag didn't come. about a week later, I had to call to chase this up, apparently the bag was never sent, so they said they would mail a new one that afternoon, I checked they had the correct address, which they did and everything seemed fine. However, I then started receiving bills from vodafone trying to charge me for the iphone handset that I was meant to be returning to the value of almost $1900. I called them back. This time I was told not to pay the bill and that a bag would be express posted to me. This went on for over 3 months. THREE MONTHS! to the point where it has affected my credit rating and I had letters from debt collectors trying to get the $1900 from me. I called vodafone several times during this period, and was told repeatedly to wait for the bag they were once again going to send out. I asked if I could pay to send the bag myself, they said no. I asked if I could return the phone to a retail vodafone store, they said no. I didn't want the iphone, I wasn't using the iphone, yet they were still trying to charge me while they were the ones delaying sending me the bag to return the phone.
I ended up calling the ombudsmun.
Eventually the bag arrived, I returned the phone, yet I was still being harrassed by vodafone and a debt collector because vodafone had failed to put a note on the account.
The service I received was absolutely terrible, and I now have a tarnished credit history due to their negligence. I will never ever be dealing with vodafone again and am encouraging all my friends to leave vodafone also.
VERY UNIMPRESSED!
I ended up calling the ombudsmun.
Eventually the bag arrived, I returned the phone, yet I was still being harrassed by vodafone and a debt collector because vodafone had failed to put a note on the account.
The service I received was absolutely terrible, and I now have a tarnished credit history due to their negligence. I will never ever be dealing with vodafone again and am encouraging all my friends to leave vodafone also.
VERY UNIMPRESSED!