Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12018 Someone from QLD thinks vodafone is Can you recall evry text you ever sent and how many characters it was? at 11 Jan 2011 10:59:25 AM
Was complaining about 4 phones which I have and how text messages were duplicated over a dozen times for four days. All phones ran out of credit in 6 days from purchase, which would normally see us through an entire month. When speaking to a Representative from BOMBAY or wherever the hell in India she was, I was asked to document EVERY SINGLE TEXT ON EVERY SINGLE HANDSET AND HOW MANY CHARACTERS WERE INVOLVED. For god sake, can ANYONE ANYWHERE IN THE WORLD DO THIS while on prepaid with no itemised billing????? And even with a bill and logged dates and times, could you seriously be expected to remember word for word everything you spoke about over a 4 day period. It was an obvious 'Brush Off'. The end result, an offer of $10 credit. Considering you spend $49 for a few hindred dollars credit, worked back it was approx an offer of around $1.50 - $2.00 from there DEEP DEEP POCKETS. You genourous P*****
*wouldn't