26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12064 Someone from NSW thinks vodafone is Ridiculous at 11 Jan 2011 01:57:13 PM
After ordering an iPhone 4 from vodafone, there were hundreds of screw ups - their end - with couriers, shipping and bills. For some odd reason, 3 weeks after I had received the initial iPhone, I was sent another one. I've given this to my brother as I had no use for it. When he tried connecting it in store, they claimed he had stolen the phone as the sim card was registered to someone else... a bit rich, considering he'd opened the iPhone box in store with the salespeople looking. Has this - the sim card shipped being registered to another person - happened to anyone else before?
11 Jan 2011 07:25:30 PM: Ridiculous! Of course he didn't steal it... YOU DID! You complain of hundreds of Vodafone screw ups but KNOWINGLY accept someone else's iphone that was mistakenly sent to you. Vodafone accidently made a mistake but you STEAL and then complain!! Outrageous.
11 Jan 2011 08:13:30 PM: Actually, once I'd received the second phone I phoned Vodafone to see why on earth I'd gotten it. They said that it was a replacement for the one that hadn't gotten sent that I'd phoned about (which I'd gotten). I told them I had gotten number one, they said that both were now mine to do what I wanted with.
11 Jan 2011 11:56:54 PM: ????????????? Slowly, slowly a picture is coming into focus of a company absolutely riddled with incompetence.
"Vodafone accidently made a mistake" ?????
I'm beginning to think occasionally Vodafone doesn't make a mistake.