Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12088 Someone from WA thinks vodafone is New low at 11 Jan 2011 03:14:34 PM
I called Vodafone on Thursday morning to talk to someone about cancelling my account, the first time the signal cut out just as it connected! And I'm using 2G not 3G as it simply doesn't work in WA. Anyway, 2nd time I got through and was told that the cancellation department was busy but that she'd fill out a form and get someone to call me back in 24-48 hours. Well it's now Tuesday afternoon and still nothing, so I tried calling them, got all the way through to putting my pin in and a recorded message says "there has been a technical error, please hang up and try again" well I did try again but got the same thing even though I selected a different option. The stores say they can't do anything, so I'm left with no options!