Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12094 Someone from QLD thinks vodafone is so fail its nonexistant at the moment at 11 Jan 2011 03:24:10 PM
I live in Toowoomba Qld. In the middle of the flood crisis I have been without vodaphone reception for two days and there is still no sign of when its likely to return to "normal". In general the reception is poor to fair and I receive delayed text messages or none at all.
11 Jan 2011 04:06:34 PM: I feel sorry for you guys in Toowoomba and I know how you feel exactly...I am in Dalby and haven't had any service for 24 hrs now. I have no idea when I will get reception again..Nice paying for a service that isnt working!!
11 Jan 2011 04:31:16 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you
11 Jan 2011 05:35:23 PM: Glad your internet is working. Think of all the 1000s of people trying to call out at the same time as you. It's called congestion. Plus a Vodafone exchange has had flood damage in Brisbane which probably handles your traffic.
11 Jan 2011 05:41:54 PM:
11 Jan 2011 07:00:35 PM: The TIO will NOT be able to assist you in the middle of a flood crisis. Power outages and flooding are not under Vodas control.
11 Jan 2011 09:02:49 PM:
11 Jan 2011 09:54:42 PM: I don't think congestion is the problem, more people would be with Optus and Telstra and they dont have problems...
12 Jan 2011 06:02:20 AM: Have you asked them?
12 Jan 2011 09:19:22 AM: Telstra is beginning to drop in service due to flooding OH MY THATS TERRIBLE I THOUGHT ONLY VODAFONE WOULD INTENTIONALLY FLOOD THEIR TOWERS TO RUIN EVERYONES LIFE. Everyone stop complaining about something that can happen to any phone company.