Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12106 Someone from NSW thinks vodafone is useless at 11 Jan 2011 04:15:12 PM
not only do i hate speaking to someone who barely speaks english and sounds like a robot reading from a script, my favourite would have to be recieving my bill with international calls of zero to 3 secs and getting sharged 2-3 dollars which add up in the end to a significant account. i understand you get charged by the minuter but zero seconds .....wtf!!!!
11 Jan 2011 04:26:51 PM: you immediately get charged $2 for an international call plus your standard flagfall and call rate per 30 or 60 seconds, so immediately you are up over $2 from the moment you ring someone. They slugged me with ridiculous data charges while I was overseas - nearly $2000 and I wasn't even using the internet much
11 Jan 2011 04:32:39 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you
12 Jan 2011 12:46:41 AM: Did you check out the cost of internet overseas and if the phone would stay connected to the internet unless you actually exited the program properly? My old Nokia used to stay connected unless I actually told it to exit, not just hit the red button to go back to the main screen - cost me a couple of hundred dollars for a few months until I found that out. If you get someone at the Call Centre, explain to them that you didn't get an explanation of the costs and they might be able to help you out.