26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12112 Someone from NT thinks vodafone is usb Stick-24 month contract at 11 Jan 2011 04:39:47 PM
I signed up for a 24 month contract for a vodafone usb stick 5mb which I paid $39.95 a month.It broke down after4 months of use.The whole situation has been a complete joke I was studying at the time at uni,and everytime I was in the middle of an assignment it wouldn't connect or breakdown.Try and explain that to my uni lecturer about my assignments not being completed..
I tried to get a replacement,and the consultant was going to charge me $80 for another usb stick also I was told that my contract would be cancelled.I asked to speak to the Manager that didn't happen.SoI was told to call the customer care phone number,as they don't deal with any technical difficulties.What do they do then.When I called,my call sent to egypt of all places.I was told my contract can be cancelled ut bit would cost me a further $25 to get out of the contract,and then I was told my contract was finished and I won't be paying anything furher in payments.
I was told that it was,it didn't happen and I am still getting sms and email saying that the direct debit is still coming out of my bank account.This isn't good enough,I thought I was dealing with a proffessional company,I was so wrong!!!I hope we all get some justice finally!!!
14 Jan 2011 04:07:02 PM: Let's use this forum and its grouping by suburgs to gather together in our respective suburbs and go into their stores all at the same time.