Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12138 Someone from WA thinks vodafone is Ultimate Fail at 11 Jan 2011 06:34:03 PM
I have been with vodafone for 6+ yrs, and until about 6 months ago have never had issues .. until now! If I complained about everything wrong with Vodafone these days I would be here all day - so I will go with the biggest issue - their phone coverage!!
Not receiving a text message all day, but then receiving a whole bunch at once. Text messages I send never seem to make it to the recipient, even though they are in my sent items. Incoming and outgoing calls are always extremely crackly and most of the time, end up cutting out. In the times that they dont, they may as well, as voices cut in and out its impossible to hold a conversation. The Internet is painfully slow also. Customer Care is also a joke - with the bad reception along with the lack of english those calls are more frustrating than helpful ...
The final straw for me was when it took me two and a half days to retrieve a voivemail letting me know that a good friend had passed away.
FAIL!!
Not receiving a text message all day, but then receiving a whole bunch at once. Text messages I send never seem to make it to the recipient, even though they are in my sent items. Incoming and outgoing calls are always extremely crackly and most of the time, end up cutting out. In the times that they dont, they may as well, as voices cut in and out its impossible to hold a conversation. The Internet is painfully slow also. Customer Care is also a joke - with the bad reception along with the lack of english those calls are more frustrating than helpful ...
The final straw for me was when it took me two and a half days to retrieve a voivemail letting me know that a good friend had passed away.
FAIL!!