Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12139 Someone from SA thinks vodafone is Unbelievably bad at 11 Jan 2011 06:46:22 PM
Have been with Vodafone for just over 12 months and have never had any issues until about 8 weeks ago. Usual stuff - non or late receipt of SMS, signal going from nil to 5 bars even though I was completely stationary. Best bit was rang to complain and was placed on hold for 50 minutes on Sunday afternoon. When I finally got to speak to someone and said I also wanted to complain about the length of time I was on hold I was told "yes, fifteen minutes is a long time to be on hold". I politely pointed out that it was fifty minutes however that failed to elicit any response...I then lost the signal and was cut off..AARRGGGHHHH!!