Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12148 Someone from NSW thinks vodafone is could do better at 11 Jan 2011 07:37:01 PM
I've been a vodafone contract customer for about 5 years now. They offer great deals on new phones and really good contracts. There have definitely been some reception problems and I need to find out more about this breach of access to confidential customer information. The way I understand it VF has been allowing its contractors unlimitted access to all our customer records via an online portal. The details of this sound like a real worry. I'm yet to decide how upset about this I am and whether or not to join the class action. Having said that I must say I really like Vodafone, my experience with them has always exemplified superior customer service with any bill disputes being resolved quickly with either a refund or an offer to meet me half way. this generosity of spirit goes a long way. I can't help but worry that we will lose this if we throw them under the truck. My experiences as a Telstra and Optus were awful and I have to say I appreciate the best of a bad bunch.
The problem is, I think my established brand loyalty and the fact that my service issues are far less severe compared to a lot of individuals here had made me complacent about the declining quality of services.
But as each day goes on and I continue to experience dropped calls and poor reception, I really can't chalk it up to just "the network acting up". Because quite frankly it shouldn't be. I'm not keen on joining Telstra or Optus but Vodafone really needs to correct its act or it will end up losing me and my family members' plans.
If I or my family members end up a victim of this security breach then that'd be a whole new story. I'd absolutely go off my rocker. Their network coverage obviously needs to improve for them to continue to do business, but I'm particularly concerned about how they go forward from here re: storage of and access to customer data. I have no doubt that they've been negligent in that department.