Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12154 Someone from NSW thinks vodafone is Vodafucked at 11 Jan 2011 07:56:39 PM
7 months with no statements and not able to view online, kept getting told i can view my statements online(Couldn't view them due to there system error) or by calling a number for my balance ,i needed the statements to be reimbursed by work so balance kept getting bigger , worked out payment plan , but they repeatably disconnected my phones/internet without warning. Under contract so in the end i just stopped paying and got prepaid , still haven't been contacted by them. Also spent hours on hold or repeating the same shit to different people then getting the "we will have to transfer you to another department" after being on hold for 40mins then being on hold for another 40mins only to be told the same shit! I could go on for hours!
12 Jan 2011 12:52:30 PM: I have not been able to access my bill for 7 months either. same thing. spent two days talking to various idiots from vodafone. they have no recollection of my complaint so they can't cacnel my service because they think i never brought up this issue..... i am sooo angry right now. i think i'll jsut stop paying as well!!! get them to call me ... then i'll keep putting them on hold for three hours.