26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12185 Someone from NSW thinks vodafone is Failing at sourcing english speaking phone staff at 12 Jan 2011 05:26:28 AM
C'mon Vodafone ! You make massive profits - pump some of that money into proper training programs, better accounting systems (which was my issue - an incorrect bill), and staff who can articulate properly.
12 Jan 2011 07:22:14 AM: Training? Training for whom? The call centre staff in India? Like they give a flying hoot about any experianced issue. All you get from them is rhetoric and "i'd like to offer you $10 free credit"! I can't use my phone what good is extra credit going to do me?
12 Jan 2011 09:04:19 AM: Exactly - Vodafone do not make publicly available their staff KPI's, so there is no yardstick to measure their performance on any of their productivity.

Training is one answer, there are many more.