26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12203 Someone from NSW thinks vodafone is very fail at 12 Jan 2011 08:24:39 AM
droped calls, no network coverage, poor battery life on the HTC Desire HD, poor customer service
12 Jan 2011 08:36:36 AM: Just to clarify, are you blaming the poor battery life of an HTC product on Vodafone?

Just so you know, I find that the battery life on phones running Android always get raped straight out of the box - and it has a lot to do with apps starting up/running in the background.
You should download an app killer (like "Advanced Task Killer") and set it to kill all unecessary apps at whatever intervals or frequency you wish - I set mine to kill pretty much everything whenever my screen is off and life is now good.
12 Jan 2011 08:47:30 AM: Hey there, I have the Sony Ericsson Experia X10. The battery just continues to die within a matter of hours!! How do I set App Killer up to kill apps automatically? I am constantly doing this manually every time I pick up my phone! Its driving me crazy!!
12 Jan 2011 08:54:46 AM: I'm using Advanced Task Killer (Froyo). Open up the app and tick all the boxes of the apps you don't want running in the background all the time.
Now hit the 'menu' button on your phone and some options should appear. One of the options will be "Settings" so select that. This will open up the Settings menu which includes a bunch of options under different headings. Scroll down to the heading "Auto Kill" and choose a level and the frequency. I have my level set to "Safe" and the frequency set to "When screen off".

Also if you place the Task Killer widget on your home screen, selecting the widget will manually kill the apps you specified as well.
12 Jan 2011 09:28:19 AM: Just out of interest - - does anyone know if the above is in Vodafone's information/help database or has it been found out by some other means????
12 Jan 2011 10:02:52 AM: Don't know if it's something any of the Telcos bother to mention, but it's more something you just learn by troubleshooting via Google search. Although it's also entirely possible that some phone models/brands just inherently have poor battery life, regardless of what the phone is running/doing.

And nowadays with smartphones being able to do so much, it's always worth Googling reviews for the phone model you're considering getting to see how the battery-life fairs under "normal" as well as intensive use.
13 Jan 2011 07:35:09 PM: Yes a little bit of personal responsibility is best when it comes to learning about your handset capabilities and pitfalls. Remember they're not phones any more they're mini computers and are very power hungry.
13 Jan 2011 08:12:10 PM: Whilst I agree they are power hungry, the other networks can cope with them. It is just Voafones crap network that can't.