Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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12205 Someone from NSW thinks vodafone is at 12 Jan 2011 08:47:37 AM
I travel frequently to the Hunter Valley, where there is no coverage. I rang up last week and asked about roaming and was informed that Vodafone is set up so that if there are no Vodafone towers then the automatically pick up from Telstra/Optus etc. Guess what.... FAILED. I rang up today to complain that once again I had so coverage to which I was told "I will transfer you to our technical support and they will talk you through how to set up your handset." Wish Vodafone's staff would all read the same training manual before they start answering the phones.