26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12210 Someone from VIC thinks vodafone is what a con!!!!!! at 12 Jan 2011 09:13:39 AM
I keep having trouble with drop outs, trouble with contacting landlines..
Issues with reception are a part of poor quality reception leading to repeating myself constantly with sentences when having conversations.
Poor customer service, wait times, poor resolving issues, drop out issues relating to customer care, no follow up calls made after an event of a drop out from members of staff on over three occassions!!!
Issues with 123 directories, a memeber of staff was unable to provide in formation within a reasonable time frame, contacted the customer service after up a chunk of credit was chewed up after the event. Had to get a supervisor, who then only paid me half back my credit, how stingy!!!
12 Jan 2011 10:03:06 AM: Check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!