Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12231 Someone from QLD thinks vodafone is at 12 Jan 2011 11:26:25 AM
First of all I do not like Lara I am sick and tired of talking to a computer its just not right. Second of all My usage was saying that I was going over when I definately didnt I always monitor my usage and I barely use the internet anyway, so I spoke to a customer relations officer from Vodafone who was very caring and he told me that he was going to fix the problem cause he knew I didnt go over aswell & he put my plan up from 6gb to 8gb for the same monthly payment and apologized so I thought that was nice of him. Then a few weeks later I went to SMS 1512 50 times literally over a few days and got no reply to tell me how much usage I have been using. I rang Vodafone back to get that stupid Lara person & she could not understand what I wanted to do so I was cursing calling her every name under the sun as you would if you were very frustrated so I hung up and had a breather then I rung back and got through to where I needed to be so I had to wait on hold now I was on hold for 54 minutes to be exact I could not believe it luckily it was a free number to call from my mobile but still no one likes to be on hold for nearly an hour. Anyway I explained to the person about the SMS and she had no idea why that was happening and put me on hold to find out what was going on that took 10 minutes. The Lady said that If I want to find out what usage is to check on the internet on the website with my log in details, so I thought alright then ill check on there from now on until the SMS gets sorted out. I then asked when my contract was going to finish cause I knew that it was finishing up in the next couple of weeks but i just thought Id check anyway. When I did ask the lady told me because I upgraded to the 8gb from 6gb plan I was on another 12month contract and I was like wtf!!! no one had told me that I was another 12month contract I was never notified the guy I spoke to before gave me the upgrade in good faith until my contract ran out & now they tell me that there is nothing they can do about it. I cannot believe Vodafone I am so disappointed and I will be taking this matter further as i do not wish to deal with Vodafone again.
12 Jan 2011 11:28:16 AM: and the internet coverage is very very poor!!!