26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12242 Someone from WA thinks vodafone is still getting worse - CAN U BELIEVE IT??? at 12 Jan 2011 12:08:44 PM
I've already posted regarding my years worth of trouble with vodafone, including a recent incident overseas where i tried having my phone unlocked and was lied to with regard to the instructions just to get me off the phone with them, which resulted in me using my holiday time sitting in a london vodafone store on hold waiting for someone else to 'help', if thats what you can call it. At the same time i'd asked for my phone contract to be put on hold whilst i'm overseas coz obviously, i wont be using my aussie number - i told them this about 5 times and asked them to assure me that the phone would be put on hold. WOuldnt you know it, i check my bank statement and they've charged me the full months fee rather than the $11 or so monthly 'suspend' fee they said they would. HOW STUPID DO THEY THINK WE ARE???
12 Jan 2011 12:48:45 PM: They think we are really stupid!!!

Shows the contempt this company has for it's customers!!!!

Check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!
18 Jan 2011 07:34:03 PM: easy solution. vodafone.com.au/unlock

yeah unlocking your phone is probably the easiest thing you can do.