Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12256 Someone from QLD thinks vodafone is Disgusted at 12 Jan 2011 12:54:49 PM
Changed from another provider to Vodaphone 22/12/10, the next day after phone was all charged realised we couldnt get coverage in out house or local area, went back to Vodaphone store and was advised to call Vodaphone, which i did, they explained that there is issues in our area and they would forward my issue/problem on and we would have a reply within 5 days, they also sent a text message staing that, i have tried to call them numerous times and been on hold in excess of 45 minutes at a time and then get cut off, went into another Vodaphone store 9/1/11 and explained my problem that i cant get through to anyone and that the mobile is for work and that we have 2 small children and that we need to always be contactable, the staff member emailed vodaphone infront of me and advised me i would have a reply within 48 hours, to date i have had no reply or contact with vodaphone and we are paying for a mobile that doesnt work, what more can i do to change back to our old provider, this is ridiculous, TERRIBLE CUSTOMER SERVICE, will be spreading the word to NEVER chnage to Vodaphone.