26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12259 Someone from ACT thinks vodafone is beyond shocking at 12 Jan 2011 01:26:50 PM
I posted here previously about my issues with VF, including the cancellations team member who questioned my intentions...

Well... I found my grandmother died last night... but of course the phone didn't ring... I got a voicemail at 10:30 this morning...


I'm giving them 24 hours to give me an answer then I'm leaving...
16 Jan 2011 05:30:58 AM: Actually my son took up a plan with Vodafone approx 2 years ago. What the staff member promised is not what he got, when he disputed this & disagreed to pay to pay the obsene bill ($1800 for 1 month) Vodafone slapped a default on him via Veda credit services. He has since applied for loans from 11 different financial institutions & been rejected based on this default even though he had since paid it. He has complainedto the TIO Obudsman to no avail. Vodafone called him & told him they would send records relating to the default nearly a month ago & nothing has turned up & he cannot get on to them to make an enquiry. Does anyone know if there is a way to dispute the injustice of this

If he went to the TIO, and the TIO refused to have the default removed, then your son legitimately must owe the money. The TIO ALWAYS ensures that defaults placed by even the most minor error get removed

: Financial insitutions most likely will not take it into account if the default is paid or unpaid, it is the fact that it went on a default to begin with. The default may take 5-7 years to clear off the credit file. I recommend you speak with Vodafone as they can clear it from the credit file

The TIO would defiantly go into bat for you if they could, agreed he will legitimately owe the money, there is defiantly rights you have in regards to lack of service etc etc, but that doesn't usually mean you can just do whatever, this is a learning lesson to all here, you cant just port out or refuse to do stuff just cause you feel that way, not always that black and white, even Graeme samuels head of the ACCC has said this, still gotta play by the rules for now!

16 Jan 2011 11:09:10 AM: @16 Jan 2011 07:30:58 AM:This is a strange post- seems to be Q&A in one, and the A is not the usual style of the Vodafail team.
Also,twisting of statements "TIO Obudsman to no avail." is different from "TIO refused to have the default removed".
This statememnt "Vodafone called him & told him they would send records relating to the default nearly a month ago & nothing has turned up " indicates that Vodafone may have undertaken to do this, after discussions with the TIO, because, from experience, Vodafone NEVER does anything for a customer that it isn't forced to do.
Am wondering if the initial disputed bill was one of the ones where people didn't realise they were paying a fortune accessing the GPS on their phones? I heard than some telcos were forced to waive those bills.
16 Jan 2011 11:18:49 AM: Curiouser and curiouser- scrolled down, and this is almost a direct cut and paste of the one below- WITH all the times of the different replies DELIBERATELY omitted.
I wonder if it isn't some Vodafone troll trying to pass him/herself off as a Vodafail team member?