Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12284 Someone from QLD thinks vodafone is at 12 Jan 2011 02:59:33 PM
I laughed when I read you had people suffering a 2 hour delay.
Harden up brothers. I called to see if they could put a hold on a sim card from a phone that was lost on Christmas Eve. 3 hours later (it became a challenge), a foreigner answered. I know this because he admitted he was not in Australia. He also couldn't understand what I was asking so he put me on hold again. after another hour and a half, I hung up. I emailed asking for someone to contact me and the reply stated that inquiry had been closed.
For a total of 3 days, someone could have been running up my bill and I had no power to stop it. The funny part is that when you do talk to the people at Vodafone, they know how crap the service is.
Harden up brothers. I called to see if they could put a hold on a sim card from a phone that was lost on Christmas Eve. 3 hours later (it became a challenge), a foreigner answered. I know this because he admitted he was not in Australia. He also couldn't understand what I was asking so he put me on hold again. after another hour and a half, I hung up. I emailed asking for someone to contact me and the reply stated that inquiry had been closed.
For a total of 3 days, someone could have been running up my bill and I had no power to stop it. The funny part is that when you do talk to the people at Vodafone, they know how crap the service is.