Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12313 Someone from VIC thinks vodafone is Appauling at 12 Jan 2011 04:22:01 PM
I had two services with Vodafone. One private, and the other paid for by my employer.
Whilst on holidays, I had misplaced my private phone and needed the calls diverted to my work number so I can receive calls from both services. Well lets just say there is about 5.5 hours of my life I am never going to get back.
* 1st call. Got through to someone in god knows where and explained what I wanted. Was told that it was done and would kick in within 10 minutes. Rang my private service as a test 3 hours later, and went to voicemail.
* Tried again several times over two days, and still no good.
* Rang Vodafone Customer Service and was on hold for 1 hour and 20 minutes. Noone answered. When I finally thought I was going to get through, got a voice prompt from the ever so "charming" Lara, that there was a problem and cannot continue. I was cut off
* Repeat previous point x4 times in two days
* Went to Vodafone shop in Sydney, and explained what I was after and what I had done so far. They rang the same number I did, and I was left standing there for over an hour. Gave up an hour later
* Became incredibly frustrated, gave up and ported service to another provider.
You suck Vodafone. Completely over your complete lack of service and competence (both in your people and your technology). Some other provider is now getting my money.
Whilst on holidays, I had misplaced my private phone and needed the calls diverted to my work number so I can receive calls from both services. Well lets just say there is about 5.5 hours of my life I am never going to get back.
* 1st call. Got through to someone in god knows where and explained what I wanted. Was told that it was done and would kick in within 10 minutes. Rang my private service as a test 3 hours later, and went to voicemail.
* Tried again several times over two days, and still no good.
* Rang Vodafone Customer Service and was on hold for 1 hour and 20 minutes. Noone answered. When I finally thought I was going to get through, got a voice prompt from the ever so "charming" Lara, that there was a problem and cannot continue. I was cut off
* Repeat previous point x4 times in two days
* Went to Vodafone shop in Sydney, and explained what I was after and what I had done so far. They rang the same number I did, and I was left standing there for over an hour. Gave up an hour later
* Became incredibly frustrated, gave up and ported service to another provider.
You suck Vodafone. Completely over your complete lack of service and competence (both in your people and your technology). Some other provider is now getting my money.
13 Jan 2011 07:20:52 PM: this one I feel for. This is a lack of knowledge of old school stuff like diverting. We don't talk about it much these days. I call it technology lost. I wish you'd talked to me. You can actually set this up yourself at vodafone.com.au just register and go to detailed diverting. When my wife or I are on a call and another call comes in the calls are diverted to the other's phone. You can adjust heaps of other stuff on your account too!