Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12337 Someone from VIC thinks vodafone is MAJOR FAIL!! at 12 Jan 2011 05:50:20 PM
no probs signing a contract ...
god help u trying to cancel it.
was on hold for an hour and a half in which time i had a shower, blow dried my hair and heard lara tellin me the wait coz it won't be too much longer.
finally got thru to a rep who i requested compensation from for calling a 1300 # from an Optus number on top of wanting to cancel my contract.
he advised me he would transfer me to the right department - a department which informed me via an automated msg tht it was closed over the christmas and new years holidays.
went to a store after that and was informed by a rep that you can only cancel via customer service.
spent another hour on hold in store.
gave up and told the rep i had enough i couldnt wait any longer.
the rep actually OFFERED to do it for me .. i was hesitant but i thought hey he's offered .. all i asked was for a callback if he couldnt ...
2 weeks later and nothing.
this is the worst experience!!! dont understand how a compant can get away with this!!!!
god help u trying to cancel it.
was on hold for an hour and a half in which time i had a shower, blow dried my hair and heard lara tellin me the wait coz it won't be too much longer.
finally got thru to a rep who i requested compensation from for calling a 1300 # from an Optus number on top of wanting to cancel my contract.
he advised me he would transfer me to the right department - a department which informed me via an automated msg tht it was closed over the christmas and new years holidays.
went to a store after that and was informed by a rep that you can only cancel via customer service.
spent another hour on hold in store.
gave up and told the rep i had enough i couldnt wait any longer.
the rep actually OFFERED to do it for me .. i was hesitant but i thought hey he's offered .. all i asked was for a callback if he couldnt ...
2 weeks later and nothing.
this is the worst experience!!! dont understand how a compant can get away with this!!!!
12 Jan 2011 05:56:38 PM: Hi Ho, Hi Ho, its off to the TIO you should GO. With a click of a link, at the top of the page, Hi Ho, Hi Ho, Hi Ho.
13 Jan 2011 12:16:37 PM: I called twice, 2st time, 2 hours and 15 mins no one picked up and I gave up then 2nd time 45 mins and no one pick up, I gave up again, strict to their website and complaint and request them to cancel my service demanding a email confirmation of the last day of the service. That still took them 10 days to come back to me but at least I am out of Voda!! Now I got a phone with 3 and soon or later will become as bad as Voda since Voda owns 3 now. Good luck to you