Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12347 Someone from VIC thinks vodafone is Very fail at 12 Jan 2011 07:10:25 PM
Signed up in august last year online with an iPhone 4 deal. Got the phone in two weeks so I thought things were looking promising. Called to port my number over was told it should take upto 24 hours. No word of a lie it took 3 weeks and around 10 angry calls with a minimum hold time of an hour to get it done. Finally had it ported but it wasnt done properly and my voicemail hadnt been transferred. So two weeks later and another 5 calls it finally worked properly.
Thy failed to alert me that I was close to exceeding my data cap. So $350 later I learnt to track it myself.
I live 30 kms out of melbourne and only had one bar of reception. With constant call drop out rates and 3G not working.
Jan this year I looked at my bill and realized that I'm not paying for my insurance i asked for. Had to call and get it enabled. Wonder what would have happened if I went to make a claim
I constantly have to reset my network settings just to get 3G working
So I found this website and Tried what the said about getting out of my contract. After about 2 weeks of a few angry email I got the to agree to cancel my contract free of charge and hand in
My phone. Went to jbhifi today and got a telstra next g iPhone 4 on a $50 cap and even got an extra 3 gig for $30 a month. Telstra had my number ported and working before I even left the store. 3G runs Sooooooo much faster and reception is soo much better.
Thanks vodafail for the knowledge of how to get out of my contract free of charge. I am very happy my telstra
Thy failed to alert me that I was close to exceeding my data cap. So $350 later I learnt to track it myself.
I live 30 kms out of melbourne and only had one bar of reception. With constant call drop out rates and 3G not working.
Jan this year I looked at my bill and realized that I'm not paying for my insurance i asked for. Had to call and get it enabled. Wonder what would have happened if I went to make a claim
I constantly have to reset my network settings just to get 3G working
So I found this website and Tried what the said about getting out of my contract. After about 2 weeks of a few angry email I got the to agree to cancel my contract free of charge and hand in
My phone. Went to jbhifi today and got a telstra next g iPhone 4 on a $50 cap and even got an extra 3 gig for $30 a month. Telstra had my number ported and working before I even left the store. 3G runs Sooooooo much faster and reception is soo much better.
Thanks vodafail for the knowledge of how to get out of my contract free of charge. I am very happy my telstra