Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12354 Someone from NSW thinks vodafone is extremely poor at 12 Jan 2011 07:29:38 PM
Upgraded two handsets to smart phones, supposedly changed plans to Infinite plans on same day (8 Dec). On 23 Dec phones stop working - unable to even call Vodafone! Call Vodafone on landline to be told we have a $1700+ bill and that is why we have been cut off (even though the bill hadn't been issued yet and therefore wasn't due!). Phone service reinstated by attending orginal Vodafone store where we upgraded handsets. Another hour passes in the store while we wait for the store manager to get through on the 'priority' line for Vodafone resellers. Vodafone never put us on Infinite plans so we were placed on deafult (and extremely expensive!) plans. Assured by Vodafone store that all was resolved. Rang in early January to confirm plans were correct and new bill would be issued. No! Plans still not correct! Customer service then ask me to attend store again to rectify. After explaining that there was no way I was wasting my time to rectify an internal Vodafone problem, the customer service person contacted the store (only because I had retained a piece of paper with the store manager's mobile number!). Vodafone then advised that store manager would rectify the problem within 36-48 hours and new bill would be issued. Tonight I have received text asking me to contact them to urgently discuss last month's account...WTF!!!