Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12378 Someone from NSW thinks vodafone is Epic Fail at 12 Jan 2011 08:51:32 PM
Ive had my N97 since Oct 2010 With Vodafail. Besides the fact that i beleive there is something wrong with the phone - and Nokia thinks it is user fault that the battery doesnt last, that the phone wont charge, that it drops out of charging randomly etc - My experience with Vodafone has been disasterous.
I struggle to get decent reception - and i live 15 kms from Sydney CBD. Many times my friends on Optus and Telstra have reception when i dont, my reception drops out randomly and i struggle to get it back - and im not even moving from my location and this happens,even the reception i have drops out in calls, I get delayed text msgs, or msgs i send are not recieved by the recipient untill the next day or longer, I supposedly have 3G reception but it fails to deliver.
The vodafone customer service is so atrocious that i refuse to even call the customer service line - because i know im going to sit on there for 30 mins or more, and then be told there is nothing they can do, and to take the phone into the store. The store people palm you off to customer service!! Its rediculous really. They keep passing the buck for blame. I have been unable to use my N97 and have had to buy a cheap make do phone so i could still use a phone. It runs out of battery within only a few hours, refuses to make calls, struggles to charge (and is only a bit better about charging if i take the sim out of the phone), reception drops out, the phone doesnt cope with the amount of memory it has, is slow.
Also Vodafone years ago used ot ask you if you wanted to change your contract to the new version of hte one you are paying that has better stuff with it - ie more money in the cap etc - but i havent heard a thing, i didnt even know i could transfer accross to the equiv contract. And again, you have to call the shitty customer service cos teh people in shops only want to sell the phone to you, they dont want to talk to you about any issues you are having.
I struggle to get decent reception - and i live 15 kms from Sydney CBD. Many times my friends on Optus and Telstra have reception when i dont, my reception drops out randomly and i struggle to get it back - and im not even moving from my location and this happens,even the reception i have drops out in calls, I get delayed text msgs, or msgs i send are not recieved by the recipient untill the next day or longer, I supposedly have 3G reception but it fails to deliver.
The vodafone customer service is so atrocious that i refuse to even call the customer service line - because i know im going to sit on there for 30 mins or more, and then be told there is nothing they can do, and to take the phone into the store. The store people palm you off to customer service!! Its rediculous really. They keep passing the buck for blame. I have been unable to use my N97 and have had to buy a cheap make do phone so i could still use a phone. It runs out of battery within only a few hours, refuses to make calls, struggles to charge (and is only a bit better about charging if i take the sim out of the phone), reception drops out, the phone doesnt cope with the amount of memory it has, is slow.
Also Vodafone years ago used ot ask you if you wanted to change your contract to the new version of hte one you are paying that has better stuff with it - ie more money in the cap etc - but i havent heard a thing, i didnt even know i could transfer accross to the equiv contract. And again, you have to call the shitty customer service cos teh people in shops only want to sell the phone to you, they dont want to talk to you about any issues you are having.
Vodafone u are pathetic!