Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1238 Someone from NSW thinks vodafone is Until there is real competition nothing will change. at 20 Dec 2010 04:03:54 PM
I'm a small business owner, moved one of our numbers to Vodafone so we can get the HTC Desire HD. I'm afraid given my recent experience with Vodafone 3G and customer service I don't think I will move the rest of the business mobiles across to Vodafone. Tried calling Vodafone but like the other Telco's they don't employ human beings in Australia and try everything to avoid answering their phones and deal with customers. Unfortunately the other Telco's are no better so where do we go? I guess it's true, a recent comment by a senior executive for one Telco said "If Australia's biggest Telco doesn't offer customer service so why should we invest time, people and money in improving customer service" Unless Telstra lifts it's game and offer REAL customer service at REAL competitive rates the other Telco's will simply sit on their fat rear ends, take the money and run. Telcos in Australia don't give a s*#t about customers simply because there is no real competition.