26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12394 Someone from QLD thinks vodafone is Online complaint fail at 12 Jan 2011 11:00:03 PM
Has anyone noticed that when you make a complaint online it doesn't go through automatically. They send you a cofirmation email where you have to reformat what you want to send and then forward that on again to affirm your complaint or question. I've done this many times. Never had any response. Wish I could charge them my billable rate for emails. I'd have made a couple of thousand by now.
13 Jan 2011 06:53:21 AM: Oh yeah noticed that. They want you to jump through hoops before accepting your complaint. More than once Ive had to send a complaint a few times (same email over).. "typing between their special lines" AFTER THE INITIAL COMPLAINT IS LODGED ON THEIR SITE... just to never hear back from them. I guess if they dont see the complaint there is nothing to worry about. Strange how most other similar web services just send you a confirmation and let you get on with your life. Nooo not vodafone they have to mess you around to hide their problems while still being allowed to advertise and trap more people in contracts they cant keep to themselves.

Pack it up vodafone.. game over you monkeys.
13 Jan 2011 07:22:20 AM: got sent an apology txt message yesterday over their shockingly bad security and when I tried to comment back to them via my phone.....................................it timed out and wouldn't send.